Legal notice
Seller name
SPRESS Co., Ltd.
Sales manager name
Aya Kano
Vendor address
Oriental Building 2F, 2-16-30 Chuo 3-jo, Atsubetsu-ku, Sapporo, Hokkaido
Vendor contact information
Phone number: 011-398-5612
Email address: tsumotoshitate@souplesse.jp
Necessary charges other than product price
Shipping charges apply for products that do not include shipping charges, so please check the amount at the time of ordering.
Terms of sale
Within Japan and around the world (some areas cannot be delivered)
Sales quantity
There is no particular specification (settings may vary depending on the product)
Delivery time
Items other than pre-order items will be shipped within 3-10 days after receiving your order.
Due to bad weather, delivery company's circumstances, or any other reason.
If there is a delay, we will notify you by email.
Payment method
Credit card: Payment will be made at the time of order.
Please make payment according to the terms and conditions of your designated credit card company.
<Available cards>
VISA・MasterCard・JCB・AMERICAN EXPRESS・Diners
*We are unable to investigate inquiries regarding withdrawals. If you have any questions, please contact your credit card company directly.
About payment
If payment from a customer using deferred payment takes more than 2 days to make a payment, the reservation will be treated as cancelled.
Refunds due to defects in products, etc.
We will issue a refund if the following conditions apply.
Compatible conditions
In principle, we will only respond to inquiries received by phone or email within the response period.
- Not covered by money back guarantee -
If the product is incorrect or defective, we will exchange it.
Available period: If you contact us within 7 days after receiving the product.
Refund amount: full product price
Return shipping fee: To be borne by the store
remarks:
Please let us know by phone or email that you would like a refund.
There may be cases where we are unable to accept exchanges, such as because it is impossible to arrange the same product.
In that case, please note that we will issue a refund.
Cancellation/refund/exchange contact information
Phone number: 011-398-5612
Return address
Postal code 004-0053
Oriental Building 2F, Atsubetsu Chuo 3-jo 2-16-30, Atsubetsu-ku, Sapporo, Hokkaido
Phone number: 011-398-5612
About returns
Refund due to customer convenience
Our store does not accept refunds due to customer convenience.
Exchange due to customer convenience
Our store does not accept exchanges due to customer convenience.
return shipping fee
Notes on cancellation, refund, and exchange
Regarding the burden of return shipping and handling fees
In the case of initial defects, our company will bear the burden.
About refunds
We will transfer the amount to your designated account within 7 days after receiving the returned product.
SPRESS Co., Ltd.
Sales manager name
Aya Kano
Vendor address
Oriental Building 2F, 2-16-30 Chuo 3-jo, Atsubetsu-ku, Sapporo, Hokkaido
Vendor contact information
Phone number: 011-398-5612
Email address: tsumotoshitate@souplesse.jp
Necessary charges other than product price
Shipping charges apply for products that do not include shipping charges, so please check the amount at the time of ordering.
Terms of sale
Within Japan and around the world (some areas cannot be delivered)
Sales quantity
There is no particular specification (settings may vary depending on the product)
Delivery time
Items other than pre-order items will be shipped within 3-10 days after receiving your order.
Due to bad weather, delivery company's circumstances, or any other reason.
If there is a delay, we will notify you by email.
Payment method
Credit card: Payment will be made at the time of order.
Please make payment according to the terms and conditions of your designated credit card company.
<Available cards>
VISA・MasterCard・JCB・AMERICAN EXPRESS・Diners
*We are unable to investigate inquiries regarding withdrawals. If you have any questions, please contact your credit card company directly.
About payment
If payment from a customer using deferred payment takes more than 2 days to make a payment, the reservation will be treated as cancelled.
Refunds due to defects in products, etc.
We will issue a refund if the following conditions apply.
Compatible conditions
In principle, we will only respond to inquiries received by phone or email within the response period.
- Not covered by money back guarantee -
If the product is incorrect or defective, we will exchange it.
Available period: If you contact us within 7 days after receiving the product.
Refund amount: full product price
Return shipping fee: To be borne by the store
remarks:
Please let us know by phone or email that you would like a refund.
There may be cases where we are unable to accept exchanges, such as because it is impossible to arrange the same product.
In that case, please note that we will issue a refund.
Cancellation/refund/exchange contact information
Phone number: 011-398-5612
Return address
Postal code 004-0053
Oriental Building 2F, Atsubetsu Chuo 3-jo 2-16-30, Atsubetsu-ku, Sapporo, Hokkaido
Phone number: 011-398-5612
About returns
Refund due to customer convenience
Our store does not accept refunds due to customer convenience.
Exchange due to customer convenience
Our store does not accept exchanges due to customer convenience.
return shipping fee
Notes on cancellation, refund, and exchange
Regarding the burden of return shipping and handling fees
In the case of initial defects, our company will bear the burden.
About refunds
We will transfer the amount to your designated account within 7 days after receiving the returned product.
